delivery & returns

DELIVERY

Thank you for visiting and shopping at i.f.made. All orders are processed within 3 business days.


Currently, we only ship Australia-wide with Australia Post.

Standard shipping is $12 for all orders under 5kg. Shipping of bookmarks is free within Australia. Express shipping can be arranged at a cost to the customer. Please allow up to 6 days for delivery.

RETURNS

Timber being a natural material varies in colour and pattern. Australian timbers, in particular, often have imperfections such as gum veins, which occur naturally and give the timber additional character. Each product is therefore unique and won't be exactly the same as featured on the product photo, which can only represent the style and type of timber used. Should you have a question in regards to an order please contact me prior to making a purchase. 

 

If you are not pleased with your purchase or have received a faulty product please email me stating the reason for your return and I will send you the return address details. 

 

Please return the item unused within 7 days of receiving it together with the order number (found on the order confirmation email) and I will issue a refund, exchange or credit note for the original value of the item purchased. If you have decided to return an item, I am sorry but I cannot refund the original postage and you will need to pay for the return postage. In case of a faulty product I will cover those costs. All returns should be well packed to avoid damage during transportation and postage.